Omni Channel
Unified Customer Engagement Platform (CPaaS)
CPaaS – Communication Platform as a Service is one of the most hyped Buzz word in the telecom industry
Needtoday Omni Channel Platform streamlines customer service and engagement by deploying a single AI-powered Omnichannel chatbot across all major communication channels including WhatsApp, Facebook, Telegram, and more.
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Unified Communication Hub
Our omni-channel communication capability integrates over 16+ diverse channels, allowing businesses to connect with their audience seamlessly across multiple platforms.
This unified approach allows businesses to manage various communication channels, voice interactions, and SMS messaging from a centralized dashboard, ensuring consistent communication across all touchpoints.
Features
WhatsApp Business API
Businesses can leverage the popularity of WhatsApp for text-based communication, share multimedia content & Voice
Social Media Integration
Seamless integration with social media platforms such as Facebook, Instagram and Google My Business
Beyond Meta & Google
Integration with various messaging platforms like Telegram, Slack, Line, Viber, WeChat & VK
Customer Service Channels
Integration with customer interaction platforms like Intercom, Jivochat, Chatwoot
A2P SMS Integration
Includes transactional alerts, notifications, and promotional messages sent via SMS.
Voice Integration
Integration with voice communication channels like Voice support, Interactive voice response (IVR), and other voice-based interactions.
Email Designer Studio
The Email Designer Studio empowers businesses to create professional-quality emails without the need for specialized design skills.
Unified Team Inbox
Unified Team Inbox consolidates messages from various channels into a single, easily manageable interface enhancing the efficiency of response handling and also ensures that no customer query goes unnoticed
Insights and Analytics
The tool offers a comprehensive view of customer interactions, campaign effectiveness, and overall communication health
Integrations
Businesses can centrally manage and analyse interactions across all integrated channels, including voice and SMS.
Centralized Management and Analytics
The ability to integrate with various channels, business tools & business ecosystems enhances their overall workflows
USE CASE
Lead Generation
Connect with Customers through multiple channels
Utilize omni-channel capabilities to reach potential customers increases the chances of connecting with a wider audience
Automated Communication Flows
Use automated messaging and AI chatbots to engage with leads promptly.
Lead Nurturing through Marketing Automation
Personalized Communication Sequences
Implement sequence/drip marketing campaigns to deliver personalized content and offers to leads. Tailor messages based on user behaviour, preferences, and interaction history.
Segmentation and Targeting
Use data analytics to segment leads and tailor messages that resonate with each group, increasing relevance and engagement.
Engagement Tracking and Optimization
Deploy CDP to identify and target audiences more likely to convert, enhancing the efficiency of lead generation campaigns and nurture leads more effectively
Customer Care
Unified Team Inbox
Manage all customer interactions across different channels from a single unified inbox, ensuring no query goes unaddressed.
AI Chatbots for Immediate Assistance
Implement AI chatbots to provide instant responses to customer inquiries, reducing wait times and improving customer satisfaction. Use AI assistance to improve the suggestive responses.
Integration with CRM Systems
Seamlessly integrate with existing CRM systems for a comprehensive view of customer interactions, enabling personalized and informed support.
Loyalty
Customized Rewards and Offers
Utilize customer data to design and offer personalized rewards, discounts, and loyalty programs that cater to the preferences of individual customers.
Ongoing Engagement
Keep customers engaged with regular updates, newsletters and exclusive offers through our communication channels. Consistent engagement helps in building a loyal customer base.
Feedback and Improvement
Regularly solicit feedback through surveys and other interactive tools available on the platform. Use this feedback to improve services and products, showing customers that their opinions are valued and acted upon
E-commerce
E-commerce Module
Businesses can connect their e-commerce platforms or directly connect with Meta product catalogue with our communication tools, enabling real-time commerce, customer support, transactional messaging, and personalized marketing campaigns.
AI-Enabled Bot Building
Command-Driven Bot Creation
Users can build bots through simple commands by specifying the bot’s purpose and functionalities in plain language. The AI interprets these commands to automatically generate a customized bot.
Understanding User Intent
The bots can suggest detail business queries to grasp the underlying user intent, enabling them to respond accurately and contextually and the BoT’s can also be built just by a prompt.
Dynamic Response Generation
AI Assistance for Chat Agents
Real-Time Assistance
Needtoday Communication Platform Advantage
“Multiple channels in a single platform for better communication, Lead Control and Business Analytics”
Needtoday Communication Platform is a centralisedCloud based Customer Acquisition and optimisationplatform, which brings multiple communication channels in a single platform. Our robust technology allows you to create and execute campaigns, capture and manage leads to increase your productivity and sales at minimal cost.
SMS, Email and Voice Channels in a single platform to help you communicate better with your customers
Track, Manage and Nurture Leads efficiently on a centralized Platform.
Business inputs which matter, Hidden data to optimize workforce and increase profits.
Monitor the performance by Hour or by Minute and figure out what’s working and what’s not.
Seamlessly integrate our API with your CRM…
Needtoday Messages platform can be customized for various industries like - Real Estate, Education, Healthcare, FMCG, BFSI, Communication/ Broadcasting/ Entertainment, IT, Tourism and Leisure etc..
Sign up for 7 days Free Trial
Become a Partner
You can become our partner and provide multiple products and services to your esteemed customers.
Advantages: Local Sales Partners have multiple verticals to choose from to save more, sell more and increase their income.
