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Omni Channel

Unified Customer Engagement Platform (CPaaS)

CPaaS – Communication Platform as a Service is one of the most hyped Buzz word in the telecom industry

Needtoday Omni Channel Platform streamlines customer service and engagement by deploying a single AI-powered Omnichannel chatbot across all major communication channels including WhatsApp, Facebook, Telegram, and more.

  • WhatsApp
  • WeChat
  • Facebook
  • VK
  • Instagram
  • Intercom
  • Telegram
  • IvoChat
  • Slack
  • Chatwoot
  • Google
  • WhatsApp Cloud
  • Line
  • Voice
  • Viber
  • SMS

Unified Communication Hub

Our omni-channel communication capability integrates over 16+ diverse channels, allowing businesses to connect with their audience seamlessly across multiple platforms.

This unified approach allows businesses to manage various communication channels, voice interactions, and SMS messaging from a centralized dashboard, ensuring consistent communication across all touchpoints.

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Features
WhatsApp Business API Social Media Integration
Businesses can leverage the popularity of WhatsApp for text-based communication, share multimedia content & Voice Seamless integration with social media platforms such as Facebook, Instagram and Google My Business
Beyond Meta & Google Customer Service Channels
Integration with various messaging platforms like Telegram, Slack, Line, Viber, WeChat & VK Integration with customer interaction platforms like Intercom, Jivochat, Chatwoot
A2P SMS Integration Voice Integration
Includes transactional alerts, notifications, and promotional messages sent via SMS. Integration with voice communication channels like Voice support, Interactive voice response (IVR), and other voice-based interactions.
Email Designer Studio Unified Team Inbox
The Email Designer Studio empowers businesses to create professional-quality emails without the need for specialized design skills. Unified Team Inbox consolidates messages from various channels into a single, easily manageable interface enhancing the efficiency of response handling and also ensures that no customer query goes unnoticed
Insights and Analytics Integrations
The tool offers a comprehensive view of customer interactions, campaign effectiveness, and overall communication health Businesses can centrally manage and analyse interactions across all integrated channels, including voice and SMS.
Centralized Management and Analytics
The ability to integrate with various channels, business tools & business ecosystems enhances their overall workflows
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USE CASE
Lead Generation
Connect with Customers through multiple channels Automated Communication Flows
Utilize omni-channel capabilities to reach potential customers increases the chances of connecting with a wider audience Use automated messaging and AI chatbots to engage with leads promptly.
Lead Nurturing through Marketing Automation
Personalized Communication Sequences Segmentation and Targeting
Implement sequence/drip marketing campaigns to deliver personalized content and offers to leads. Tailor messages based on user behaviour, preferences, and interaction history. Use data analytics to segment leads and tailor messages that resonate with each group, increasing relevance and engagement.
Engagement Tracking and Optimization
Deploy CDP to identify and target audiences more likely to convert, enhancing the efficiency of lead generation campaigns and nurture leads more effectively
Customer Care
Unified Team Inbox AI Chatbots for Immediate Assistance
Manage all customer interactions across different channels from a single unified inbox, ensuring no query goes unaddressed. Implement AI chatbots to provide instant responses to customer inquiries, reducing wait times and improving customer satisfaction. Use AI assistance to improve the suggestive responses.
Integration with CRM Systems
Seamlessly integrate with existing CRM systems for a comprehensive view of customer interactions, enabling personalized and informed support.
Loyalty
Customized Rewards and Offers Ongoing Engagement
Utilize customer data to design and offer personalized rewards, discounts, and loyalty programs that cater to the preferences of individual customers. Keep customers engaged with regular updates, newsletters and exclusive offers through our communication channels. Consistent engagement helps in building a loyal customer base.
Feedback and Improvement
Regularly solicit feedback through surveys and other interactive tools available on the platform. Use this feedback to improve services and products, showing customers that their opinions are valued and acted upon
E-commerce
E-commerce Module
Businesses can connect their e-commerce platforms or directly connect with Meta product catalogue with our communication tools, enabling real-time commerce, customer support, transactional messaging, and personalized marketing campaigns.
AI-Enabled Bot Building
Command-Driven Bot Creation Understanding User Intent
Users can build bots through simple commands by specifying the bot’s purpose and functionalities in plain language. The AI interprets these commands to automatically generate a customized bot. The bots can suggest detail business queries to grasp the underlying user intent, enabling them to respond accurately and contextually and the BoT’s can also be built just by a prompt.
Dynamic Response Generation
The AI dynamically generates responses based on the identified intent, ensuring that interactions are not only relevant but also personalized enhancing user experience, making interactions with the bot feel more natural and engaging.
AI Assistance for Chat Agents
Real-Time Assistance
AI assistance for chat agents provides real-time support by suggesting responses, pulling up relevant information, or guiding agents through complex query resolutions. This system learns from past interactions and continuously improves its suggestions over time ensuring consistency and quality in customer service.
Start your free trial today
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Pricing
Omni Channel – Enterprise Plan Rate (INR)
One Time Setup Cost 3,999
Green Tick Verification 1,999
Monthly Rental (Paid Annually) 9,999
Includes
16 Popular Channel Integration (WhatsApp, Facebook, Instagram, Telegram, Slack, Google, Line, Viber, WeChat, VK, Intercom, Jivochat, Chatwoot WhatsApp Cloud, Voice and SMS)
Workspace
Visual Flow Builder
E Commerce
AI Integrations
Number of Accounts / BoT’s
Analytics
Number of Contacts Per Accounts / BoT (Monthly Recurring) 1000
Number of Agents / BoT (Monthly Recurring) 5
WhatsApp Channel (Monthly Recurring) 1
Add-Ons
1000 Contacts / Month 999
5000 Contacts / Month 3999
Extra Member / Month 999
Bot Building Assistance/node 1,499
Note: WhatsApp or Channel Charges / Actuals

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